Exchange 2010 OWA – Email Attachments are not opening – An unexpected error occurred and your request couldn’t be handled when viewing emails with attachments only.
OWA – An unexpected error occurred and your request couldn’t be handled when viewing emails with attachments only.
Have a Windows 2008 server R2 with exchange 2010. Everything was working fine, however, I installed SharePoint 2010 and then uninstalled it once I realized it stopped OWA from working at all. Since then, everything was back to normal….except one thing. When I log into OWA, everything logs in okay, I can only view emails without attachments. When I click on an email that has an attachment, it gives me an error within the message pane on OWA saying “An unexpected error occurred and your request couldn’t be handled.”
When I look in the event logs I have a particular log that may be relevant (see below event log message). I am not sure how to resolve this….anyone have any suggestions?
Start event log message:
Watson report about to be sent for process id: 6600, with parameters: E12IIS, c-RTL-AMD64, 14.00.0694.000, OWA, M.Exchange.Net, M.E.S.R.P.ProtectorsManager.LoadProtectors, M.E.S.R.Protectors.AttachmentProtectionException, 8b03, 14.00.0694.000.
Install Exchange 2010 Roll up 3, and it will fix this problem.
Microsoft TechNet Forum – Exchange 2010.
See the same problem in TechNet Exchange 2010 forum, where on guy was facing the same problem, and the above provided solution, resolved the issue!
Zahir Hussain Shah